Answers to your Frequently Asked Questions about transfer services.
You can make your booking online using our website booking form. Alternatively, you can send an e-mail to: firstname.lastname@example.org
We assume one suitcase and one piece of carry-on luggage per person.
If you are travelling with a lot of luggage (snowboards, ski bags, bikes, golf equipment etc.) please be sure to let us know at the time of booking.
We utilize vehicles that are suitable for the quantity of passengers and luggage reserved, as stated in the booking confirmation. Our fleet includes a variety of car models and minibuses.
On your booking confirmation you will receive exact contact details for the transfer you have booked, including a telephone number.
Once you have retrieved your luggage and are ready to begin your journey by transfer, please call the number provided in your booking confirmation. Our driver will then pick you up from the arrival area of the airport.
In the event that you fail to communicate with the driver within 15 minutes of the scheduled pick-up time, we reserve the right to consider the transfer as fulfilled, and the vehicle may depart without a replacement.In this case, any waiting time will be subject to an additional charge.
IMPORTANT: In cases of delayed flights/trains:
We receive information about delayed flights and try to pick you up directly from your flight. If your flight is delayed by more than 30 minutes and your driver isn’t at the airport waiting for you, ring the telephone number listed on your booking confirmation. We will then send a vehicle as soon as possible. In the event of a flight or train delay, we do not charge additional costs for any waiting time.
In the event of flight delays, we are aware of your updated arrival time and will make every effort to collect you directly from your flight. However, should your flight be delayed by more than 30 minutes and our driver is not present at the airport upon your arrival, please contact the telephone number provided in your booking confirmation. We will promptly dispatch an available vehicle to you
Yes, if you have booked a private transfer, the vehicle will be exclusively for you and no other guests will be traveling with you.
If the delay is caused by factors outside of our control, such as a delayed flight that you are being collected from, there will be no additional charges for waiting time. However, if the delay is caused by other factors such as late departure from your hotel or stops en route necessitated by passenger needs, waiting time will be charged at a rate of €1 per minute.
Your booking will be valid once you have received a confirmation email from us.
As a parent or travel companion traveling with children, we would like to remind you that you are responsible for bringing your own baby seats, child seats, or booster seats.
Yes, please send us an e-mail, and we will check that we have an appropriate vehicle available.
The transfer is a direct trip as specified in the booking confirmation.
It is generally possible to bring pets on our transfers. However, we require advance notice if you plan to bring an animal with you. During the journey, your pet must be kept in a transport box that you provide and placed in the trunk of the vehicle.
You have the option to make payment conveniently online through Visa or MasterCard. Depending on the user, also Google Pay and Apple Pay.
Yes, it is possible to transfer money to our bank account.
The price includes VAT for the transfer from your booked pick-up location to your booked destination.
These details are listed on your booking confirmation.
The listed price is based on a per-vehicle rate, unless otherwise explicitly stated as a per-person rate.
In accordance with the legal regulations regarding online ticket sales, we would like to point out that there is no right of cancellation for transfer tickets.
We understand that unforeseen circumstances may arise that could affect your travel plans. In such cases, we recommend contacting us by email email@example.com to discuss possible options.
Upon cancellation of your booking, a confirmation will be sent to you via email.