FAQs

Do I need to pay for child car seats?

We provide booster cushions free of charge. For child car seats or Maxi-Cosi seats (for babies up to 1 year), a charge of €10 per seat per journey applies.

What happens if my flight is delayed?

If your flight is delayed by more than 30 minutes and your driver isn’t at the airport waiting for you, ring the telephone number listed on your booking confirmation. We will then send a vehicle as soon as possible.

How long will my transport wait for me if I am not at the agreed place at the correct time?

If you haven’t contacted the driver by 30 minutes after the booked collection time, we reserve the right to regard the transfer as completed, and the vehicle will leave without replacement. IMPORTANT: In cases of delayed flights: We receive information about delayed flights and try to pick you up directly from your flight. If your …

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How do I contact the driver?

On your booking confirmation you will receive exact contact details for the transfer you have booked, including a telephone number.

What vehicles are used?

We use vehicles that are appropriate for the number of passengers and luggage booked (see booking confirmation). We have various makes of cars and minibuses in our fleet.

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